Backend Engineer – Ticketmaster (TM1 Insights) team

Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.
Driven by innovation, unparalleled scalability, and unmatched support, Ticketmaster is the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world are giving trust to power their amazing performances daily — with more than 500 million tickets sold each year.

Bakson Ltd company collaborates with Ticketmaster for 19 years already. Bakson Ltd delivers the software used by millions of users across the globe.

TM1 Insights team focuses on delivering quality and reliable data to serve various global client needs. It serves the extensive reporting needs of a wide variety of international clients. The reporting app is one of the most frequently accessed applications within Ticketmaster’s B2B space, and a fundamental need for most clients.

In this role you will be involved in design, development, and production support of the systems as well as working with product teams in shaping the future of the application.

While working independently with minimal supervision, you will draw on your extensive experience and technical expertise to propose new solutions and ideas. You’ll use your skills and experience to take initiative, solve problems, resolve bottlenecks and use advanced troubleshooting techniques to achieve departmental goals. You will contribute to the iterative transformation of the TM1 Reports and other applications to align it with current best practices, while introducing and promoting new, simpler integration models.

WHAT YOU WILL BE DOING

Develop new systems and implement enhancements to existing systems, breaking down complex problems into essential components and building efficient solutions.
Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.
Work on high-traffic, large scale software applications – systems ranging from web and API services, data models and data flow processes, infrastructure for deploying and long-term maintenance of the systems.
Design and develop peripheral systems and processes – monitoring and alerting services, async processes, automated offline workflows, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.
Contribute to best practices in software development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.
Implement with coding standards and best practices in mind, with focus on setting up and capturing required metrics using modern observability platforms.
Take part in architecture discussions and meetings to ensure systems are aligned in the bigger scheme of things.

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS/COMPETENCIES)

Expert level proficiency in Java and Spring boot framework, writing high performant reliable code.
Experience in building high-traffic web applications and deploying to production with a focus on quality and long-term maintainability.
Experience in building REST APIs/GraphQL API’s and working with microservices architecture.
Hands-on experience working with cloud-based platforms (preferably AWS).
Good debugging skills, reading logs, reading application dashboards like Grafana / AWS monitors (e.g., CloudWatch) – identifying issues and solving them efficiently.
Experience writing SQL queries, working with SQL (MySQL, Oracle) and NoSQL databases (DynamoDB or other).
A big plus would be experience in working with Infrastructure-as-a-code tools like Terraform/Pulumi, Kubernetes, or Helm.
Experience working with observability platforms systems like Splunk, Prometheus, Grafana etc.
You have already been a member of an Agile team – attending stand-ups, delivering work in a time-boxed setting, etc…
You have proven in working under some pressure e.g., handling production issues, on-call support for live systems, etc..

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Autonomous and proactive.
Passionate about technology and transformation.
Self-motivated activator, energetic and tenacious.
Excited about taking on challenging technical problems and devising creative solutions.
Consistent track record of going the extra mile for the success of the team

WHAT TO EXPECT?

A flat team structure and a highly collaborative culture that values progress over perfection and encourages creativity, innovation and diversity
A highly motivated global team of colleagues
A flexible working style – primarily remote position. Working from the office on demand

WHAT WE OFFER

Mix of serious projects and a great working atmosphere, well recognized on the market.
Dynamic international work environment.
Skilled and senior co-workers.
Proper financial compensation.
Private medical care
Personal and professional development – personal education budget, internal Tech talks and soft skills trainings

WO WE ARE?

Bakson Ltd is a software development company based in Belgrade. We are working with teams around the world and take pride on variety of projects we handle and technology we use.

HOW DO WE WORK?

Our workflow is inspired by Agile and Lean principles. We’re not devoted to Scrum or any other framework, but are trying to work in small batches, with fast feedback and very close interaction with product owners.

The emphasis in our team is on collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to core global services and applications, and encouraging cultural exchange between development groups. Ticketmaster encourages working from home, and the distributed nature of our teams requires us to have flexibility around working hours. We’re familiar with asynchronous and remote work. A Software Engineer in our company is a core writer of code, but also an inspirer and an exemplar to other developers…

Basically, what we care about is that you are a self-starter, happy to work with others, and prepared to adapt and do your best.

HOW TO APPLY?

We aim for our hiring process to be as collaborative and realistic as possible, so it’ll be focused on writing and reviewing code – both written by you and by others. We want you to feel like you’d be comfortable working with us, and we also want to feel the same way, so you’ll meet quite a few of the team, and interact with them in as close to a life-like way as possible. This is a two-way street – we’re keen for you to like us as much as the other way around. If you’d like get started, you can apply by pressing the “apply” button on this webpage or by sending a CV or an introductory email to [email protected]