Backend Senior Engineer – Ticketmaster (Identity and GES) team

Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.
Driven by innovation, unparalleled scalability, and unmatched support, Ticketmaster is the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world are giving trust to power their amazing performances daily — with more than 500 million tickets sold each year.

Bakson Ltd company collaborates with Ticketmaster for 19 years already. Bakson Ltd delivers the software used by millions of users across the globe.

At Ticketmaster, we are starting with two new innovative teams that power our B2B platform. The TM1 Identity team focuses on managing customer identities, access, and privacy through secure, scalable solutions. The Global Event Services team builds trusted, reusable services to acquire and unify global event data, ensuring a seamless ticketing experience for fans worldwide. Together, these teams work collaboratively to provide cutting-edge technologies and exceptional user experiences.

WHAT YOU WILL BE DOING

As a Senior Developer at Ticketmaster, you will play a key role in developing and maintaining critical components, which connect multiple products and departments within the organization. You will collaborate with Product Managers and tech leads to design innovative solutions, mentor engineers, and help expand the platform.
Working independently in a DevOps and Agile environment, you’ll be responsible for the full development cycle, from design to production support. You’ll leverage your technical expertise to propose solutions, solve problems, and guide the team through challenges. This role offers the opportunity to work with a variety of technologies and deliver impactful products for millions of fans.

Design and enhance features for managing customer identities or developing data processing, streaming applications, and search APIs for global event services.
Collaborate with product managers, tech leads, and cross-functional teams to ensure high performance, scalability, and security.
Automate testing, deployment, and monitoring for both identity management and event data systems.
Provide production support and ensure the reliability and optimization of both systems.
Modernize and refactor legacy systems for better performance and scalability.
Mentor peers, promote best practices, and contribute to continuous team improvement.

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)

Senior-level experience in a DevOps/Agile environment.
Proficiency in Java, Spring Boot, REST, Kafka.
Strong troubleshooting, automation, and debugging skills.
Experience with microservices architecture.
Knowledge of Elasticsearch, OpenSearch and MongoDB, for position in Global Event Services team.
Knowledge of Oracle and Okta, for position in TM1 Identity team.
Familiarity with Docker, Prometheus, AWS, Kubernetes is a plus
Ability to apply software quality practices and ensure high standards in development

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Excited by challenges and problem-solving.
Autonomous, proactive, and resourceful.
Detail-oriented with a passion for quality.
Strong communicator and collaborator.
Motivated, curious, and eager to learn.
Skilled in prioritizing tasks and time management.
Effective mentor and team player.

WHAT TO EXPECT?

A flat team structure and a highly collaborative culture that values progress over perfection and encourages creativity, innovation and diversity
A highly motivated global team of colleagues
A flexible working style – primarily remote position. Working from the office on demand

WHAT WE OFFER

Mix of serious projects and a great working atmosphere, well recognized on the market.
Dynamic international work environment.
Skilled and senior co-workers.
Proper financial compensation.
Private medical care
Personal and professional development – personal education budget, internal Tech talks and soft skills trainings

WHO WE ARE?

Bakson Ltd is a software development company based in Belgrade. We are working with teams around the world and take pride on variety of projects we handle and technology we use.

HOW DO WE WORK?

Our workflow is inspired by Agile and Lean principles. We’re not devoted to Scrum or any other framework, but are trying to work in small batches, with fast feedback and very close interaction with product owners.

The emphasis in our team is on collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to core global services and applications, and encouraging cultural exchange between development groups. Ticketmaster encourages working from home, and the distributed nature of our teams requires us to have flexibility around working hours. We’re familiar with asynchronous and remote work. A Software Engineer in our company is a core writer of code, but also an inspirer and an exemplar to other developers…

Basically, what we care about is that you are a self-starter, happy to work with others, and prepared to adapt and do your best.

HOW TO APPLY?

We aim for our hiring process to be as collaborative and realistic as possible, so it’ll be focused on writing and reviewing code – both written by you and by others. We want you to feel like you’d be comfortable working with us, and we also want to feel the same way, so you’ll meet quite a few of the team, and interact with them in as close to a life-like way as possible. This is a two-way street – we’re keen for you to like us as much as the other way around. If you’d like get started, you can apply by pressing the “apply” button on this webpage or by sending a CV or an introductory email to [email protected]