SRE Engineer – Ticketmaster team

Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.
Driven by innovation, unparalleled scalability, and unmatched support, Ticketmaster is the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world are giving trust to power their amazing performances daily — with more than 500 million tickets sold each year.

Bakson Ltd company collaborates with Ticketmaster for 19 years already. Bakson Ltd delivers the software used by millions of users across the globe.

You will be joining the Ticketmaster’s Marketplace SRE team, which is already operating from Bakson, and is team that is responsible for the stability of Ticketmaster’s systems. The team is fully working with the development teams to deploy all requirements and keep the systems safe.

WHAT YOU WILL BE DOING

You will be working with various development teams across US and EU time zones, most of whom have services deployed in Kubernetes, either on-prem (Rancher) or in AWS (EKS), so it is expected that you have experience of K8s or similar container orchestration platforms.

Ticketmaster has many complex and highly distributed systems, spanning decades of history, so it is expected that you can be comfortable working in a complex, multi-technology platform. Ticketmaster’s business model demands that we sustain exceptional high traffic at specific times, so staying calm and being able to troubleshoot under high pressure is essential.

Networking with engineers across the organisation is an important part of what this team does, so you will build connections with senior engineers across Ticketmaster. Team strongly believes that monitoring, alerting, and observability are foundational to reliability, so you will be contributing to continuous improvement of measuring and alerting on both potential causes and symptoms, as per defined service level indicators and objectives.

Support the full system lifecycle for automation and tools including the design, assessment, selection, commissioning, validation, and implementation of systems.
Provide input into the design, development and implementation of systems automation and tooling for software engineering teams to achieve their goals.
Work closely with peers in software engineering teams to implement solutions that are scalable, secure, and easily maintained.
Provide infrastructure support for B2C products both in the public cloud and on premise.
Develop tools, both command line and web based, that are responsible for maintenance and management functions of development and production systems.
Work with systems and software engineers to develop and document requirements and functional specifications.
Implement monitoring and health check scripts.
Administer and develop cloud management tools (e.g. self-provisioning scripts.)
On call rotation to respond any critical alerts, reduce the number of alerts in important.
Pair with other team members to increase your level of expertise.
Update and Improve documentation with product or system upgrade.

WHAT YOU NEED TO KNOW (TECHNICAL SKILLS)

Minimum Qualifications:

Excellent knowledge of high-level languages such as Python or batch scripting.
Previous experience of public clouds (AWS and Terraform).
Significant experience working with CMS at large scale.
Knowledge and experience of containers and Kubernetes cluster.
Knowledge of Gitlab CI-CD.
Technical writing skills for documenting environments and procedures.

Preferred Qualifications:

3 years of experience in progressively more complex environments.
A strong understanding of core network protocols and services.
A strong Linux experience as system engineer (RHEL, centos, CoreOS).
Experience architecting, developing, and troubleshooting systems.
Solid knowledge of working with third party APIs.
Experience with automation tools (Chef, Ansible, …).
Experience with monitoring and alerting system.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

Autonomous and proactive.
Self-motivated, energetic, and tenacious.
Able to work as part of a team as well as independently.
Enjoy working in cross functional and multidisciplinary teams.
Flexible and pragmatic.
Strong organisational skills and time management.
A desire to learn and use a broad range of skills in a highly complex environment.
Excellent analytical, problem solving and resolution skills.
A keen interest in new technologies and open source.
Passionate about automation and tooling.

WHAT TO EXPECT?

A flat team structure and a highly collaborative culture that values progress over perfection and encourages creativity, innovation and diversity
A highly motivated global team of colleagues
A flexible working style – primarily remote position. Working from the office on demand

WHAT WE OFFER

Mix of serious projects and a great working atmosphere, well recognized on the market.
Dynamic international work environment.
Skilled and senior co-workers.
Proper financial compensation.
Private medical care
Personal and professional development – personal education budget, internal Tech talks and soft skills trainings

WHO WE ARE?

Bakson Ltd is a software development company based in Belgrade. We are working with teams around the world and take pride on variety of projects we handle and technology we use.

HOW DO WE WORK?

Our workflow is inspired by Agile and Lean principles. We’re not devoted to Scrum or any other framework, but are trying to work in small batches, with fast feedback and very close interaction with product owners.

The emphasis in our team is on collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to core global services and applications, and encouraging cultural exchange between development groups. Ticketmaster encourages working from home, and the distributed nature of our teams requires us to have flexibility around working hours. We’re familiar with asynchronous and remote work. A Software Engineer in our company is a core writer of code, but also an inspirer and an exemplar to other developers…

Basically, what we care about is that you are a self-starter, happy to work with others, and prepared to adapt and do your best.

HOW TO APPLY?

We aim for our hiring process to be as collaborative and realistic as possible, so it’ll be focused on writing and reviewing code – both written by you and by others. We want you to feel like you’d be comfortable working with us, and we also want to feel the same way, so you’ll meet quite a few of the team, and interact with them in as close to a life-like way as possible. This is a two-way street – we’re keen for you to like us as much as the other way around. If you’d like get started, you can apply by pressing the “apply” button on this webpage or by sending a CV or an introductory email to [email protected]